Refund policy
Welcome to Baize Sports Supplies, the online cuesport leisure web-site operated by on the website www.baizesportssupplies.co.uk (“Website”).
Baize Sports Supplies is the trading name of the Rhymney Snooker League & Merthyr Snooker League which operates within Wales.
It was Set up with a strict aim of supporting the Snooker Players within Wales, Especially for the sponsorship of the Youth Programme. Profits are forwarded to the Youth programme and support tournament entries and international Events and Entries.
The Website is operated by the snooker leagues, whose address is based at 13 Panteg, Ebbw Vale, Gwent NP23 5LX. Wales
The following terms and conditions (“Ts and Cs”) specifically apply to baize Sports Supplies and its services, and must be read and accepted irrespective of the terms and conditions applicable to the sale of other products on the Website.
Please read these Ts and Cs carefully as they set out the terms under which you may use our services. We also recommend that you read the Privacy Policy and Help section, also available here on the Website, and welcome you to contact us on 07944 944147 if you have any questions.
BaizeSports Supplies
CONTACT DETAILS
Please contact us at sales@baizesportssupplies.co.uk for all enquiries about products, your current order status, delivery information or help with ordering.
ADDRESS
Baize Sports Supplies
13 Panteg,
Ebbw Vale,
Gwent,
NP23 5LX
Tel: 07525 499 817
Mail: sales@baizesportssupplies.co.uk
ABOUT US
We are completely dedicated to your total satisfaction. If you have any suggestions or comments please contact us via any of the methods above.
MAKING A PURCHASE
Making a purchase is very easy. Just browse our product range, and click add to cart for any items that you wish to buy and put them into your shopping basket. After you have finished your selection, click on Checkout and you will be asked for a few details that we need to be able to satisfy the order. If you have any problems whilst ordering please contact us by telephone where we can take the order manually.
We accept payment using PayPal, credit/debit card payments with VISA, MASTERCARD, SOLO, DELTA and SWITCH/MAESTRO. .
SHIPPING AND HANDLING
Shipping costs and times vary from product to product.
You are given the total shipping cost at checkout before the payment stage.
Small or standard items are usually dispatched on a next day service but can take longer if we need to arrange shipping them from our main supplier, in which case please allow 5 to 7 days before the item is shipped.
From experience we have learnt that to deliver larger items to customers and to offer the best service possible is not necessarily to offer quickest delivery service. Most couriers are not equipped to handle large or heavy items as they either only use one man to deliver or have no moving equipment, and therefore the goods are at risk of being damaged, which let’s face it is an inconvenience for everyone! We have found that to deliver larger items we are better off using either two man delivery companies or to palletise items. These specialised logistics companies do not have such a large coverage compared to some of the national couriers and hence take a bit longer to deliver. They will however contact you prior to delivery, to give you your confirmed delivery day.
Shipping is made as soon as possible as we know you want your goods as soon as possible!
DELIVERY SCHEDULE
We process your order as soon as possible. For smaller or standard items we will normally dispatch your order to you next day. Cut off is at 12 midday.
For very large items or items made to order it can take a bit longer and we would ask that up to 28 days is allowed due to the sometimes varying manufacturing lead times and specialist delivery companies schedules plus up to a further 14 days for actual delivery.
We are not liable for late deliveries, and cannot offer any compensation where time has been taken off work to take deliveries. Where deliveries fail due to receiving customer is unavailable then the courier involved will attempt on a couple of occasions to redeliver. It is the customers obligation to ensure receiving of goods are available or they must contact the courier to rearrange a date to suit.
If the delivery fails altogether, and the item/s are referred to a return then the return cost will be passed onto the customer or subtracted from any refund.
ACCEPTANCE OF YOUR ORDER
Please note that completion of the online checkout process does not constitute our acceptance of your offer to purchase products or services from us. Our acceptance of your order will take place only when we despatch the product(s) or commencement of the services that you ordered from us. Prior to despatch of the product(s), Sportpower Limited has the right to decline an order for any reason, including legal and regulatory reasons.
We will notify you by email as soon as possible to acknowledge that we have received and are processing your order. The duration of our contract with you will start from when you order and we take payment and dispatch the products, until the last day of your right to cancel
BACK ORDERS
ON occasions, your item may not be in stock, we can back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait. For larger items or where a signature is required we will contact you to advise you of an approximate delivery date or the courier will automatically send a text notifying you of the delivery window.
CREDIT CARD SECURITY
Shopping online has never been safer. All credit card numbers are encrypted in our bank approved software when the order is placed using more than 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
GUARANTEE
Our products come with various guarantees and warranties. Please refer to the products information for further details, or where not mentioned contact us for details.
PRIVACY POLICY
Baize Sports Supplies are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 and General Data Protection Regulations 2018). We collect information about you for two reasons: firstly, to process your order and secondly to provide you with the best service possible. We will not email you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us in the future.
The type of information we will collect about you when you place an order or register on our web site includes:
- Name
- Address
- Phone Number
- Email Address
- IP Address
Use of personal information
We use the information you provide for the following purposes:
- To send updates regarding the status of your enquiry or order
- To send newsletters and details of offers and promotions in which we believe you will be interested
- To improve the design and content of the cuepower.co.uk website
- To understand the buying behaviour of our registered users
- To perform other general marketing and promotional activities focused on our products and services
When you place an order we need to know your name, email address, delivery address, credit or debit card number and the card’s expiry date are only used via Paypal. This allows us to process and fulfil your order and to notify you of the status of your request. We may also ask for your telephone number which enables us to contact you urgently, Courier Notifications etc, or if there is a problem with your order.
Your Consent
By submitting information to Baize Sports Supplies you consent to the collection and use of this information by Baize Sports Supplies and it’s Service Provider (if any). If we decide to change our privacy policy, we will post those changes on this page so that you are aware of what information we collect, how we use it and under what circumstances we disclose it.
Your Email Address
Your e-mail address will be used to communicate with you about your order and products purchased.
Your e-mail address will be used for our marketing purposes unless you unsubscribe.
Data Security
We have designed our site to protect the information we collect online from unauthorised access. We safeguard your private information by implementing the appropriate physical, electronic and managerial procedure necessary to protect your privacy. To further protect your security, we also take the reasonable steps to verify your identity before granting access to your personal profile or making data changes. We are committed to protecting your privacy and have security measures in place to prevent unauthorised access to and disclosure of your personal information.
Improving Our Service
Baize Sports Supplies does not sell, trade or rent your personal information to others. To better tailor our services to our customers’ needs, we use non-identifying and aggregate information to help us make decisions on how to improve our site. We share some generic information with our advertisers and other interested, reputable parties with whom we have established a formal business relationship. For example, we may tell advertisers which areas of the site have received the most customer traffic overall, or more specifically, how many customer types have visited certain pages. However, we do not disclose the identifying information of individual customers with advertisers. We also do not use or share the personally identifiable information submitted to us by any other means without providing our customers the choice to opt-out or otherwise bar such unrelated uses.
Analytic Tools
Google Analytics is a system used by many websites to record information about visits to their website. Google set six different cookies with expiry dates ranging from 30 minutes to 2 years. These cookies are used mainly to differentiate between first time visitors to a website and repeat visitors. They also allow us to ensure our website performs as well as possible for our users. The cookies are able to collect an anonymous customer number when a user is logged into the website, allowing our backend systems to ensure accuracy of Google Analytics data and help us ensure your website experience remains relevant across devices. They do not contain any personally identifiable information. You can find out more about how Google use cookies at https://www.google.co.uk/policies/privacy/ (English only). These cookies may be used to help us target advertising on platform providers such as Google and Facebook.
Social Media Plug-ins
Social Media Plug-ins for Facebook and Twitter obtain data for tracking purposes. This included the ability to track an audience across device for advertising purposes in line with the Terms of each social media platform.
International Privacy
The above privacy statement may not be applicable in all countries. Baize Sports Supplies visitors or registered community users, as security policies may vary according to the individual Internet laws in each host country.
Disclosures
We will not pass your information to any third parties.
RETURNS POLICY
RETURNING UNDAMAGED GOODS:
Contact Us, Baize Sports Supplies before returning any goods. We will advise the best way to return the items to us. For smaller more manageable items, it is usually most efficient to send items by recorded post. You are responsible for all return costs and its safe arrival to us.
We accept no responsibility for loss or damage so please ensure it is sent by recorded delivery and if possible appropriately insured.
For larger items (for example Table lights, pool tables) we will arrange for one of our couriers to collect at the same cost of the original delivery to you. All Customers are responsible for the goods until collected. It is the customer’s responsibility to make goods securely packaged and readily available for collection.
In the event that Baize Sports Supplies, at its discretion (unless the Consumer Protection (Distance Selling) Regulations 2000 apply), agrees to accept the return for credit of unwanted products, the goods must be returned with Baize Sports Supplies prior written agreement within 14 days of delivery. The goods must be unopened and in perfect re-saleable condition.
Note: All returns are the responsibility of the customers own cost. There is also a restocking charge of 7.5% of value of item, unless the item is found to be faulty then no restock charge will be applied
If any items are missing in the original sale we will deduct the costs from the refund due.
All goods returned in these circumstances (except where the Consumer Protection (Distance Selling) Regulations 2000 apply) will be subject to a 20% re-stocking fee of Baize Sports Supplies sale price for the goods.
Please allow 2 weeks for domestic (UK) returns to be processed, or 4 to 6 weeks for international returns.
RETURNING DAMAGED / FAULTY GOODS
If you receive goods that have been damaged in transit or appear to be faulty please contact us to arrange for a collection of the goods, and then to arrange a replacement or refund. This may only be possible if you notify us in writing before the 5th working day has lapsed.
Customers are responsible for the goods until collected. It is the customer’s responsibility to make goods securely packaged and readily available for collection.
Where a replacement is required we will do our best to arrange the replacement of the item at the same time as collecting the faulty or damaged item. If no replacement is required you will receive a full refund of the items including any delivery costs less restocking charge.
When an Item or Items are to be exchanged, it is Our policy that the replacements will be added to the original order, at full value. This amount is then removed when the items are returned.
REFUND TERMS
Any refund will be made within 28 days of either return of unwanted or damaged goods, or the cancellation of an order, but as soon as possible